Trust built for neighbourhood food
Kicibo is a neighbourhood marketplace that connects customers with independent home chefs. Here’s how we think about trust — clearly, and without overclaiming.
What Kicibo is — and isn’t
Chefs manage cooking. Kicibo manages the platform.
A technology marketplace
Kicibo provides the platform for discovery, meal listings, meal batches, ordering, notifications, reviews, and local discovery. We do not cook or prepare the food.
Independent home chefs
Home chefs decide what they cook, how much they prepare, when they accept orders, pricing, and pickup or delivery options. They are independent providers using the platform.
Applicable rules still matter
Home chefs remain responsible for the food they prepare, kitchen hygiene, and following rules that apply where they cook. Kicibo does not replace those responsibilities.
Platform policies
Accounts and kitchens may be subject to Kicibo’s Terms and in-app policies. We may suspend or restrict access when activity harms other users or violates those rules.
How we support safer ordering
Product features that match how Kicibo actually works today.
- Published kitchens — home chefs complete setup and publishing before customers can order.
- Address privacy — browsing shows locality and distance, not a full home address.
- Reviews after delivery — customers can leave a review only after an order is delivered.
- Direct payments (V1) — Cash or UPI to the home chef; Kicibo does not hold customer funds.
Report an issue
If something goes wrong with an order, account, or kitchen listing, contact us. We may review order context and take action under our Terms when appropriate.
This page explains how the marketplace works. It is not legal advice and does not change your responsibilities under applicable law.