Delete Account

You can request deletion of your Kicibo account and associated personal data. This page explains how — as required for app store listings and for your control over your information.

1. How to request deletion

1. Email support@kicibo.com from the same email address registered on your account.
2. Use the subject line: Delete my Kicibo account.
3. Include your registered phone number (if any) and whether you use the app as a customer, chef, or both.

We will verify the request and confirm when deletion is complete.

2. What we delete

• Account profile details (name, email, phone, roles)
• Delivery locations saved to your account
• Chef kitchen profile and unpublished drafts (if applicable)
• Device tokens and notification preferences tied to your account

3. What we may retain

We may retain limited records required for security, fraud prevention, accounting, or legal obligations (for example, anonymised or order-history references needed to resolve disputes). Retained data is not used to market to you.

4. Open orders

If you have open orders, we may ask you to complete or cancel them before deletion, or we may cancel pending orders as part of closing the account. Chefs with active batches may need to close or complete those batches first.

5. Timing

We aim to process verified deletion requests within 30 days. You will receive a confirmation email when done.

6. Contact

Questions about deletion: support@kicibo.com. See also our Privacy Policy.