Privacy Policy

This Privacy Policy explains how Kicibo (“we”, “us”) handles information when you use our mobile app and website at kicibo.com.

1. Who we are

Kicibo is a neighbourhood marketplace that connects customers with independent home chefs. Contact: support@kicibo.com.

2. Information we collect

• Account: email, name, phone number, and role (customer and/or chef).
• Location: delivery pin / locality you choose so we can show nearby kitchens. Exact addresses are handled carefully for fulfilment and are not shown as full home addresses while browsing.
• Kitchen & meal data: if you are a home chef — kitchen profile, meals, meal batches, ready stock, photos you upload, and payment preferences (for example UPI ID you choose to share).
• Orders: order contents, status history, and related messages needed to fulfil an order.
• Device & usage: basic technical logs for reliability and security (for example app version, approximate error diagnostics).
• Communications: emails and in-app notifications about your account and orders.

3. How we use information

• Create and secure your account (including email OTP sign-in)
• Show nearby kitchens and process orders
• Send transactional emails and notifications
• Improve reliability, prevent abuse, and provide support
• Meet legal and Play Store / App Store policy requirements

4. Payments

In V1, customers pay chefs directly with Cash or UPI. Kicibo does not process card payments or hold customer funds. Any UPI ID you enter as a chef is shown to customers for offline payment and is your responsibility to keep accurate.

5. Sharing

We share information only as needed to operate the service, including:

• With the other party to an order (customer ↔ chef) for fulfilment
• With infrastructure providers (hosting, email delivery, media storage)
• When required by law or to protect users from fraud or harm

We do not sell your personal information.

6. Retention

We keep account and order records as long as needed to provide the service, resolve disputes, and meet legal obligations. You may request account deletion — see our Delete Account page.

7. Your choices

• Update profile and delivery location in the app
• Contact support to correct information or ask questions
• Request account deletion

8. Security

We use industry-standard practices to protect accounts (including OTP authentication and access controls). No method of transmission is 100% secure; please protect your device and email inbox.

9. Children

Kicibo is not directed at children under 13. If you believe a child has provided us information, contact support@kicibo.com.

10. Changes

We may update this policy. We will post the new version on this page and update the “Last updated” date.

11. Contact

Privacy questions: support@kicibo.com.